Privacy Statement & Policy
Privacy Statement and Policy
Last updated 26 November 2018
Thank you for choosing to be part of our community at Hello Natural Living (“Service”, “us”, “we” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us via any of our ‘contact us’ options.
Information collection and use
While using our Service, we may ask you to provide us with certain data that can be used to contact or personally identify you. Personally identifiable information may include, but is not limited to, your email address and name (“Personal Information”). We collect this data when you submit fill in forms on our site or contact us.
The purpose for which we collect personal information is to provide you with email updates, newsletters and market products. We do this to provide the best service experience possible on the Service and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Service.
Log Files, Cookies and Web Beacons
When you visit our website, we automatically collect certain information about your device. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our service and other technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.
Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Google’s use of the DoubleClick cookie enables it and its partners to serve ads to you based on your visit to our Website and/or other websites on the Internet. We may use the following services: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting. Google Analytics collects data about your traffic via Google advertising cookies and anonymous identifiers.
With our permission Google may use first party cookies (such as the Google Analytics cookie) or other first party identifiers, and third cookies (such as the DoubleClick cookie) or other third identifiers together to transmit information, optimization, and displaying ads based on you using our Website.
You may opt out of the use of the DoubleClick cookie for interest-based advertising, and opt out of the use of other Google services by visiting Ads Settings (http://www.google.com/ads/preferences/). Also see https://tools.google.com/dlpage/gaoptout. How Google uses data when you use their partners’ sites or apps: http://www.google.com/policies/privacy/partners.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Third Party Privacy Policies
We may share your data with the third party vendors, Service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the website, which will and enable them to collect data about how you interact with the website over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. We do not share, sell, rent or trade any of your information with third parties for the promotional purposes.
Advertising Partner Privacy Policies
Note that Hello Natural Living has no access to or control over these cookies that are used by third party advertisers.
Do Not Track
Protecting your data is important to us. We are compliant with the General Data Protection Regulation “GDPR”.
“Data” refers to any information we have that can be used to personally identify you.
Your Data will be stored securely by our email marketing client when you opt in to subscribe to Our service via filling in forms on our Site.
- Your Data is used to contact you via email when we send newsletters, updates, reminders and other types of promotional marketing. You provide specific consent for this when you sign up to our site.
- Your Data will be stored for the length of your subscription or until you request us to delete it.
- You can opt out at anytime by unsubscribing from our emails.
- You, the user, will maintain the “controller” of your data. You can request us to delete your data at anytime by contacting us via the contact page.
If you have an objection or complaint, contact us via the contact page and we will respond within the required period.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and the United States and process it there.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Compliance With Laws
We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.
Access and Correction
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.
Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above with the following information:
- Your name and address;
- Details of the alleged breach of privacy; and
- URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
Retention of Information
We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate backup records.